Shipping policy
At Olyria, every piece of furniture is crafted with care, precision, and artistry. Because many of our products are bespoke or made to order, production and delivery timelines can vary. We aim to ensure clarity and transparency at every stage of your purchase.
In Stock Products
In Stock products leave our warehouse in 2-5 business days.
Production Time
Most Olyria items are handcrafted upon order.
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Bespoke or Made-to-Order Products:
Production typically takes 2 - 3 weeks, depending on design complexity and workshop load.
We will keep you updated throughout the crafting process.
Shipping Time
Once your order is completed, it will be dispatched using trusted logistics partners.
- Estimated Delivery Window: 4 - 6 weeks, depending on destination and customs clearance.
You will receive a tracking number as soon as your order ships.
Shipping Locations
We currently ship Australia-wide and to select international destinations. If you're outside Australia, please contact us for a custom shipping quote.
Shipping Costs
Shipping fees are calculated at checkout based on the item size, weight, and delivery location.
Custom or oversized items may require manual quoting.
Customs, Duties & Taxes (For International Orders)
International customers are responsible for any customs duties, import taxes, or other applicable fees. These vary by country and are not included in our product prices.
Delivery & Access Requirements
Please ensure that your delivery address is accessible for furniture drop-off. If special access is required (stairs, elevators, etc.), kindly inform us in advance to avoid delays.
Damages in Transit
All shipments are fully checked and securely packaged.
If your item arrives damaged:
- Notify us within 48 hours with photos/videos.
- We will work with you to provide a resolution, which may include repair, replacement, or compensation.
Contact Us
For questions about shipping or your order status, please reach out:
📧 contact@olyria.com.au